The first time I experienced being truly listened to, heard and understood was when I was doing my coaching training. We would be put in groups of three – the coach, the client and the observer, and then take it in turns so that everybody got experience with one of the roles.
Over the years I’ve noticed that few people actually listen to each other. It’s even worse when they’re in a fight. Then they both shout over each other. Nothing gets resolved and both parties end